To return an item to Adonis Art International, first contact us by post, email or telephone. Contact details are on our Contact Details page.
If you change your mind
If your item(s) have not yet been dispatched and you want to change or cancel all or part of your order, we recommend that you contact us by phone or email. Once dispatched, we cannot recall the items, and you will have to bear the cost of returning them to us.
In line with the distance selling regulations you have a cooling off period where an item can be returned within 14 days following the day after you receive your item. The item must not be used and must be 'in the condition when it left the gallery' when returned to us. You must return the item to us or request us to collect the item, in either case, at your cost. Once you've informed us that you wish to return your item, you have 30 days to return it. Once we have received the item, we'll issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to business customers.
You can download a Returns form (you will need a PDF reader) and complete it off-line if you prefer.
Items damaged in transit
If any items were damaged in transit, please report it to us within five working days. If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging complete with any documentation. Once we have received the item(s) received, we'll issue a full refund to you via your original payment method and reimburse your reasonable return carriage costs.